360 Delivery Management · Routing AI
Deliveriesdone better.
Routing AI, the day-to-day operation, a branded delivery experience and the reports that prove it - first mile to last mile, on one platform.
The last mile, end to end
From an order file to a door, a locker or a PUDO point.
Import the orders, let the engine build the round, hand it to your own vans or to a carrier you buy from, and run it in the driver’s hand - with the recipient watching a branded page the whole way.
Import orders
Shopify · API · ERP · WMS · XLS
Routing engine
free routing, regional, or AI‑generated territories
Own fleet
your vans, your drivers
External fleet
carriers and partners you buy from
Driver app
stops grouped by entrance and floor · scan · PoD · COD
Experience web app
branded tracking · notifications · change it from a phone · rating
Door, locker or PUDO
BOX NOW and Clever Point integrated end to end
The apps, where they actually run
Scroll the line sideways to follow the round →
Your own vans and the carriers you buy from sit on the same line - one sequence, one event log, one report.
Lastmily · Last mile
Routing strategies
The product is not the plan.
It is what happens in the street.
Three ways to build a round, one engine underneath - learning from what your own drivers actually did, not from a textbook.
No territories
The engine sequences the whole day from scratch, every day, for maximum theoretical efficiency.
Fixed areas you drew yourself
Predictable, familiar to drivers, easy to staff - at some cost in efficiency.
Drawn from your own history
Coherent, stable week to week, and the ones drivers actually follow.
And the constraints it routes against
- Time windows
- Driver skills
- Vehicle capacity
- Truck dimensions
- Multi-depot & reloads
- Max walking
- Park & walk
- ADR
- Cold chain
- Live traffic
- Driver profiles
Lastmily · Deliveries done better
The product, in use
One platform. Three screens.
Dispatcher (web) · Driver (mobile) · Recipient (live tracking) - the same shipment, in the view each one actually needs.
Dispatcher · web
Execution and live monitoring
One event log, a live map, ETA, KPIs and alerts - the control tower running across every block on the line, not only the last one.
Driver · mobile
Almost no training
- Route · stops · navigation grouped by entrance and floor
- Scan, deliver, pick up
- PoD photo, signature, PIN
- COD, Soft PoS, NFC
- Exceptions & self-debrief
And the driver owns the route: “I want to end here today” · “This is the entrance” · address corrections feed back into the model.
Navigation
Parcel scan
PoD & payment
Recipient · live tracking
The page the person at the door actually sees
Branded tracking, proactive notifications, the chance to change it from a phone, and a rating at the end - the same shipment, the recipient's view of it.
Lastmily · Deliveries done better
Last Mile AI
How AI is reshaping the last mile.
01 / The driver
Ten days replayed, six areas learned
Then the engine plans inside them, in his order.
02 / The street
Stop at the cross, walk the one-way street
Drive to the next corner - not a lap for every door.
03 / The recipient
When this door actually opens
Inferred from what happened there before.
04 / What is coming
A pickup expected at 11:00
The reactive van drives all the way back; the predicted one is already there.
Lastmily · Last mile AI
The platform around it
One shipment. Every step. One system.
The last mile does not start at the last mile. Commercial, first mile, hub, middle mile, PUDO and the recipient experience run on the same platform - one data model, one record of what actually happened.
Order
eshop, ERP, phone
Import
plugin, API, XLS, app
Shipment & label
created, priced, routed
Pickup
regular or on demand
First mile
collected, imported
Hub inbound
scanned, weighed, sealed
Consolidation
containers, closings
Middle mile
routes, transport sessions
Last mile
routed, assigned, loaded
Delivery
door, PUDO or locker
The apps, where they actually run
Scroll the line sideways to follow the shipment →
Most vendors sell you one segment of this line and an integration project for the rest.
Lastmily · End-to-End
The products
End-to-end by design.
Modular in adoption.
Five operating blocks, with experience, control and AI running horizontally across all of them. Take one block or take the line.
- Shippers & agreements
- Price lists & rating
- Cost centres & invoicing
- COD settlement
- Shipper app
- Import: API, plugins, XLS
- Pickup scheduling
- On-demand pickups
- Collection & return points
- First mile depot
- Hub App
- Containers & consolidation
- Seals & custody
- Transport sessions
- Linehaul & closings
- Sorter, gate & robot integrations
- Routing engine
- Execution & live monitoring
- Driver app & PoD
- Settlement & COD
- Last Mile AI
- PUDO & lockers
- Build your own PUDO
- Carrier orchestration
- Multi-carrier shipping
- Partner performance
Across the whole line
Lastmily · End-to-End
AI-native, not AI-added
Built as an AI platform
that happens to run deliveries.
Nobody bolted a model onto this. Every block on the line feeds one record, and every block reads the models back - to predict, recommend, decide and act.
What the layer does, everywhere
what is going to happen
what should be done about it, with the reason attached
where your policy allows it
through routing, workflows, notifications - and through Mily
Agentic
The models know it.
Mily is how it gets done.
Intelligence & Mily is one of the four layers that run across the whole line. The models are the knowledge. Mily is the part that reaches into the operation and moves it.
It reads the same record
Every block on the line writes to one record, and every block reads the models back. Mily works on that record - not on a copy, and not on a report of it.
It brings the reason with it
A recommendation arrives with what it is based on attached to it. You can see why before you accept it - and disagree with the reason, not just the number.
It acts inside your policy
Where your policy allows it, Mily acts - through routing, through workflows, through notifications. Where it does not, it asks.
Lastmily · Intelligence
The experience layer
The delivery is the most memorable part of the purchase experience.
- Discovery
- Product page
- Cart
- Checkout
The product · the price · the promise made at checkout · the returns policy · the brand.
- Pickup
- In transit
- Delivery attempt
- Post-delivery
Whether the promise is kept · the ETA · the notification · the chance to change it · the person at the door · the recovery when it goes wrong.
A good delivery becomes a good memory of the courier.
A good delivery becomes a good memory of the shop - and the shop pays for that.
Branded, end to end
Sellable to shippers
- Branded tracking
- Proactive notifications (SMS, Viber, email)
- Self-service change
- Windows & preferences
- Rating, NPS & reviews
- Campaigns at the door
The recipient
What recipients actually want
- Tell me before I ask
- A two-hour window, not a day
- Let me change it from my phone
- Don't make me be home
- One attempt, done
- The brand I bought from
- A person who knows the entrance
Lastmily · Experience
Who we serve
Three segments, one platform.
B2C delivery, grocery & quick commerce, FMCG & retail logistics - the same line, whatever is moving along it.
B2C delivery
- E-commerce & home delivery
- Couriers
- Postal services
- Bulk home cargo - furniture, white appliances, large electronics
- Online & omnichannel retailers
Grocery & quick commerce
- Supermarkets
- Mini markets
- Convenience stores
- Fresh food
- Coffee & beverages
- 1-hour & same-day delivery
FMCG & retail logistics
- Fast-moving consumer goods
- Store replenishment
- Wholesale supply
- Intragroup distribution
- Multi-sector retail chains
Lastmily · Deliveries done better
Proof
A digital delivery ecosystem - and what it did for Public.
Greece's largest electronics retailer, after routing, live tracking and the branded post-purchase layer went live.
Case study
Public
After the experience roll-out
−9%
failed deliveries
operational, directly attributable
−2.2 pts
returns rate
≈28% relative
+8 pts
brand NPS
shipper-reported, no control group
+19%
second purchase from new customers
shipper-reported, no control group
Impact
What it did, where we measured it.
Three customer cases - a courier, a store-replenishment operation and a retailer shipping its own orders.
+16% up to +30%
deliveries per courier
−19%
unsuccessful deliveries
2.2 → 4.4
Google rating
−12%
vehicles on the road
−26%
CO₂ emissions
97%
time windows met
−8%
cost per delivery
−8%
unsuccessful deliveries
+8
NPS rating
What it adds up to
The platform in numbers.
Measured where we have measured it, modelled where we have not - and labelled which is which.
The reports that prove it
Every figure below comes off delivery data
The same event log that runs the operation reports on it - KPIs, activity and Mily, on the numbers you are about to read.
up to 80%
of weight-revenue leakage recovered
Lastmily estimate · up to 20% of billable weight bypasses the sorter
10-15%
of line-haul transportation cost, from lane and load optimisation
Lastmily estimate
−35%
inbound calls, with proactive notifications and self-service
comparable implementations
6-10%
of fleet capacity - adherence, prediction, first attempt
modelled · illustrative, not additive
84 → 90%
first-attempt success rate
modelled on a 7,000-stop day
−19%
failed deliveries
comparable implementations · −9% at Public
+8 pts
brand NPS for the shipper
Public case study
+19%
second purchase from new customers
Public case study · +20% NPS in comparable implementations
Lastmily · Impact
Traction
40m shipments a year. Near-zero churn.
Live across courier, retail, grocery and FMCG networks - and recognised outside them.
Top 10 Global Routing Startup
StartUs Insights · 2025
Top 5 Most Promising EU Logistics Startups
Leaders in Logistics · 2024
Most Disruptive Company in Supply Chain, Greece
Thales the Milesian Business Awards
Security & compliance
- ISO 27001
- SOC 2
- GDPR
- EU data residency
- SSO / SAML
- Role-based access
- Audit trail
- Encryption
Ship from anywhere · connect anyone
- Shopify
- API
- ERP
- WMS
- Shipper app
- XLS
BOX NOW and Clever Point are integrated end to end; ACS, Courier Center, Easy Mail and Speedex are connected - and we connect anyone.
Trusted by
Lastmily · Deliveries done better
The close
Pick the number we should
be measured on.
Then let us measure it before you commit to anything.
A lifecycle walkthrough
One shipment, every step, on the platform - order to door.
A baseline on your data
The number you chose, measured where you are today.
A scoped pilot
One block or the whole line, on a defined scope.